Customer Service Management

Systems that delight your customers as well as automate operations and customer service.

Salesforce Service Cloud is an application that help automate your customer service functions through various channels such as phone, web, chat, or email

Salesforce Service Cloud is the world’s most popular and highly-rated customer service solutions. Helping streamline the way a service team processes and handles requests significantly improves customer retention – this software is key to improving customer experience and problem resolution.

Service Cloud’s ability to deliver on demand reports, instant actionable data, business intelligence and customer support are the prominent reasons for its growing demand within multiple industries. By providing a deep understanding of the customers, it helps the businesses to enhance their customer facing service quality. It helps in increasing customer satisfaction which leads to customer retention. Ultimately this platform boots the productivity of your business and reduces processing times for support representatives.

Platforms

Our Process

TRO is your strategic IT partner in making your day-to-day operations more efficient.

Discovery

Your processes, solutions, business objectives and goals for the project are mapped out during the discovery. Our discovery sessions are crucial to the success of any project to ensure there is alignment.

Design & Rapid Prototyping

Great platforms are built thorough a creative designs process. We map out a systems architecture that describes where the new solutions will integrate into your organization and introduce efficiencies.

Implementation

Once the design is validated from a technical and organizational standpoint, it’s time for the development, implementation and integration of the proposed solution by certified consultants. Our holistic approach ensures that the solution ties in seamlessly with the way you do business.

Manage & Support

Go live is a milestone in the project, however, we continue to remain in the equation to ensure ongoing support is provided throughout. Even after launch, we are monitoring your environment and finding ways to make the enhancements to continue to achieve your goals.