Customer Relationship Management (CRM)

Customer Relationship
Management (CRM)

Business systems that improve customer service management

Customer relationship management (CRM) is a software application used to store information on customers acquired through various sales marketing functions.

CRM systems help you gain a better understanding of your customer related information with a detailed history of the company, contacts within the organization as well as related fields to input key data regarding your customer’s interest, purchased services and even billing.

Typically a CRM system will integrate into other solutions you’re deploying to assist with ecommerce and sales to give you a single source of truth on business areas from inventory levels to order status so that you can always deliver superior service to your customers. You can expect an aggregation of your KPI, making it accessible through generating reports and providing you with reliable source information that enable your decision makers to continue sustained growth.

Platforms

Our Process

TRO is your strategic IT partner in making your day-to-day operations more efficient.

Discovery

Your processes, solutions, business objectives and goals for the project are mapped out during the discovery. Our discovery sessions are crucial to the success of any project to ensure there is alignment.

Design & Rapid Prototyping

Great platforms are built thorough a creative designs process. We map out a systems architecture that describes where the new solutions will integrate into your organization and introduce efficiencies.

Implementation

Once the design is validated from a technical and organizational standpoint, it’s time for the development, implementation and integration of the proposed solution by certified consultants. Our holistic approach ensures that the solution ties in seamlessly with the way you do business.

Manage & Support

Go live is a milestone in the project, however, we continue to remain in the equation to ensure ongoing support is provided throughout. Even after launch, we are monitoring your environment and finding ways to make the enhancements to continue to achieve your goals.